Privacy Policy
We are committed to safeguarding the privacy of our website visitors; this policy sets
out how we will treat your personal information.
Our website uses cookies. By using our website and agreeing to this policy,
you consent to our use of cookies in accordance with the terms of this policy.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website
(including your IP address, geographical location, browser type and version,
operating system, referral source, length of visit, page views and website
navigation);
(b) information relating to any transactions carried out between you and us on or in
relation to this website, including information relating to any purchases you make
of our goods or services;]
(c) information that you provide to us for the purpose of registering with us
(including name, address, telephone numbers and email addresses);
(d) information that you provide to us for the purpose of subscribing to our website
services, email notifications and/or newsletters (including name, address,
telephone numbers and email addresses);
(e) any other information that you choose to send to us;
Before you disclose to us the personal information of another person, you must obtain
that person’s consent to both the disclosure and the processing of that personal
information in accordance with the terms of this privacy policy.
(2) Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by
a web server to a web browser and is stored by the browser. The identifier is then sent
back to the server each time the browser requests a page from the server. This enables
the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. Session
cookies will be deleted from your computer when you close your browser. Persistent
cookies will remain stored on your computer until deleted, or until they reach a specified
expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website;
keep track of items in your shopping basket; prevent fraud and increase website
security; We will use the persistent cookies to: enable our website to recognise you
when you visit and keep track of your preferences in relation to your use of our website;
We use Google Analytics to analyse the use of this website. Google Analytics generates
statistical and other information about website use by means of cookies, which are
stored on users’ computers. The information generated relating to our website is used to
create reports about the use of the website. Google will store this information. Google’s
privacy policy is available at: http://www.google.com/privacypolicy.html.
Our payment services providers may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject
just third party cookies. For example, in Internet Explorer (version 9) you can refuse
all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All
Cookies” using the sliding selector. Blocking all cookies will, however, have a negative
impact upon the usability of many websites, including this one.
(3) Using your personal information
Personal information submitted to us via this website will be used for the purposes
specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you goods purchased via the website, and supply to you services purchased
via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send you our newsletter and other]marketing communications relating to our
business which we think may be of interest to you, by post or, where you have
specifically agreed to this, by email or similar technology (and you can inform us
at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this
information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud;
(l) verify compliance with the terms and conditions governing the use of the website]
Where you submit personal information for publication on our website, we will publish
and otherwise use that information in accordance with the licence you grant to us.
We will not, without your express consent, provide your personal information to any
third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider,
PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share
information with PayPal only to the extent necessary for the purposes of processing
payments you make via our website, refunding such payments and dealing with
complaints and queries relating to such payments and refunds.
(4) Disclosures
We may disclose your personal information to any of our employees, officers, agents,
suppliers or subcontractors insofar as reasonably necessary for the purposes set out in
this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing
information to others for the purposes of fraud prevention and reducing credit
risk);
(e) to any person who we reasonably believe may apply to a court or other
competent authority for disclosure of that personal information where, in our
reasonable opinion, such court or authority would be reasonably likely to order
disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third
parties.
(5) International data transfers
Information that we collect may be stored and processed in and transferred between
any of the countries in which we operate in order to enable us to use the information in
accordance with this privacy policy.
Information which you provide may be transferred to countries (including the United
States, Japan and Australia) which do not have data protection laws equivalent to those
in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be
published on the internet and may be available, via the internet, around the world. We
cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
(6) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss,
misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and
firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently
insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We
will not ask you for your password (except when you log in to the website).
(7) Policy amendments
We may update this privacy policy from time to time by posting a new version on our
website. You should check this page occasionally to ensure you are happy with any
changes.
We may also notify you of changes to our privacy policy by email.
(8) Your rights
You may instruct us to provide you with any personal information we hold about you.
Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will
usually accept a photocopy of your passport certified by a solicitor or bank plus
an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes,
by sending an email to us. In practice, you will usually either expressly agree in advance
to our use of your personal information for marketing purposes, or we will provide you
with an opportunity to opt out of the use of your personal information for marketing
purposes.
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy
policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be
corrected or updated.
(11) Contact
If you have any questions about this privacy policy or our treatment of your personal
information, please write to us by email to info@smooth-gorilla.com or by post to
Moordene, South Milton, Kingsbridge, Devon TQ7 3JW.
(12) Data controller
The data controller responsible in respect of the information collected on this website is
Vu Online Ltd.